bet365link Casino & Sportsbook Data Care
Most privacy policies read like contracts designed to shield the operator from scrutiny. Ours describes what we actually do when you create a bet365link account, fund it via DANAe-wallet, or another payment method, place a bet on Liga 1 or MotoGP, and then withdraw your balance. This page is written in plain language to help you understand our data practice from the moment you sign up through to account closure.
We collect personal information—your name, email, phone, national ID number—to verify your identity and comply with jurisdiction-restricted regulations. We collect betting history, session data, and payment information to settle bets fairly and detect fraud. None of this data is sold to third parties for marketing. We keep your data encrypted at rest and in transit, and we hold it only for as long as you maintain your account and for a defined period afterward.
This page covers what we collect, how we use it, who can access it, your rights, and how to contact us with privacy questions. Our policy applies when you use bet365link on mobile (Android app, iOS browser), desktop, or any other device.
What We Collect and Why
When you register on bet365link, we ask for your full name, date of birth, email, phone number, and national ID number. During identity verification (which typically completes within 1–2 hours), we compare your provided details against government records. This step is required by Indonesian regulations and allows us to operate legally across Jakarta, Surabaya, Bandung, Medan, and other supported jurisdictions.
Once your account is verified, we collect data as you use bet365link:
- Betting history: which markets you access (sportsbook, live casino, slots, esports), your stake amounts, bet settlements, and win/loss outcomes
- Session data: login times, device type, IP address, browser or app version, and session duration
- Payment information: deposit and withdrawal history, payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and transaction amounts (not card numbers or bank credentials, which payment providers handle separately)
- Mobile-specific data: push notification preferences, app crash reports, and battery/data-usage diagnostics if you grant permission
- Customer support interactions: emails, chat transcripts, and support tickets when you contact our team
We use this data for several purposes: to settle your bets correctly, to prevent fraud and money laundering, to comply with Indonesian gaming regulations, to provide customer support, to improve the bet365link app and platform, and to send account notifications (login alerts, bet confirmations, withdrawal status). We do not use your data to build marketing profiles or sell access to third parties.
Core data practices
- We collect identity data only to verify eligibility and comply with jurisdiction restrictions
- We encrypt all personal data in transit and at rest using industry-standard protocols
- We do not sell or share your data with advertisers or marketing partners
- We retain your data for the duration of your account plus 5 years for regulatory compliance
- We conduct annual security audits to test encryption and access controls
Third Parties and Data Sharing
We share your data only where necessary to operate bet365link and comply with law. Our payment processors (the banks and e-wallet operators behind mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your transaction data to process deposits and withdrawals. Our hosting provider (located outside Indonesia) holds encrypted copies of your account data for backup and disaster recovery. Our ID verification partner (a licensed KYC service) receives your name, date of birth, and ID number only during the initial verification step and does not retain it afterward.
We may disclose your data to law enforcement, tax authorities, or other government bodies if we receive a valid legal request. We do not do so voluntarily or in response to commercial pressure. We will notify you of any such disclosure unless we are legally prohibited from doing so.
Cookies, Tracking, and Mobile Push Notifications
When you access bet365link via browser (desktop or iOS Safari), we use session cookies to keep you logged in and to remember your language preference. These cookies do not track your behaviour across other websites. If you visit bet365link from a search engine or email link, we log that referral source but do not use it for targeting advertisements.
If you install the bet365link Android app, we collect crash reports and app-usage diagnostics to identify bugs and improve performance. These reports are anonymised and do not contain your betting data. You can disable this in your phone's app-permissions settings.
Our mobile app can send you push notifications for account alerts (new login, bet confirmation, withdrawal status). You control push notifications in the app settings or your phone's notification settings. We do not send promotional pushes unless you opt in; standard account alerts are sent regardless of opt-in status.
We collect data to operate bet365link fairly and safely. We do not monetize your attention or resell your information. Transparency about what we collect and why is the foundation of trust.
Your Rights and Data Retention
You have the right to request a copy of all personal data we hold about you. You can request correction of inaccurate data (e.g., if your address is wrong). You can request deletion of your account and associated data, subject to regulatory requirements—we may retain your betting history and identity records for five years after account closure to satisfy Indonesian gaming and tax regulations.
To exercise these rights, contact our customer support team with your request. We respond within 14 days. If we cannot fulfill your request (for example, if legal holds require us to retain data for an ongoing dispute), we explain why and provide next steps.
Our servers are hosted in multiple regions for resilience; some servers may sit outside Indonesia. Your data is encrypted regardless of physical location, and we enforce the same security and legal standards wherever your data resides.
Changes to This Policy
We update this privacy policy from time to time to reflect changes in our practice or in law. If we make a material change (e.g., we begin sharing data with a new third party), we notify you via email and ask for your consent. Continued use of bet365link after such a change constitutes your acceptance of the updated policy.
Contact bet365link
Questions about how we handle your data? Our customer support team is available 24/7. You can reach us via the "Contact us" link on bet365link, by email, or by visiting our support page. We respond to privacy enquiries within one business day.
We take your privacy seriously. Our commitment is to keep your data safe, use it only for the purposes stated, and be transparent about how we operate. If you have feedback on this policy or our data practice, we welcome it.